Online Experiences

Custom WordPress Websites

We’ve been specialising in custom website design & development for over 20 years.  During the last 10 years we’ve been leveraging WordPress as the preferred public facing solution.  We now offer the best of both worlds.

We start with a discovery phase to best understand the project. Desktop and mobile user experiences are created based on a user’s device and need. Our process of auditing, UX review, user experience mapping, design, build and support ensures you have a successful website now and into the future.

Website Strategy/Audit

The foundation of  a successful website build is the strategic plan.  Outlining the business objectives, target market, existing site audit, competitor anaylis, technology systems, WCAG (accessibility) and brand review is used during the journey to achieve a successful build.

User mapping and UX Wire framing

Taking the core website users needs, we wireframe their behaviour, by way of  interactive user journeys which provide the best paths and user experience to achive their goals for both desktop and mobile.  Pages/modules are flagged based on user behaviour for dynamic content presentation based on user type.

Website Creative & Theme Design

Using your organisation’s core brand values – site layouts are designed with a focus on best practice web design and technology (ie. SEO).  This focuses on the overall theme design and indication of creative direction.

CRM & 3rd Party System Integration

During the website audit process any third-party systems (ie. Microsoft 365, Xero, Social etc…) are evaluated to ascertian the best integration pathway to share content between the website other services.

Website Development

Inital prototyping of the site leveraging the new creative is developed.  Site is built using latest responsive methods. System integration is undertaken at this stage for a unified user experience.  Site modules are mapped to user types to present specific content relevant to a specific user.  Final WCAG reveiw,  optimisation and self management toolkit is undertaken prior to launch.

Custom Business Applications

We can create customised solutions embedded within a wordpress environment.  From Retail Returns and Contact/Call Centre systems  to Resource Libraries.  If you have the vision we have the expertise to bring it to fruition.

Wordpress training & Support

Our training and support offers existing and new staff members access to our knowledge team for future one-to-one or on-to-many training sessions and updated documentation.

Custom eBusiness Systems

For over 20 years our technology team has been developing custom design eBusiness system to suit business processes where no ‘off-the-shelf’ solution exists.  From Call Centre systems, intranet portals to national retail product returns systems.

We start with a discovery phase to best understand the project. User experiences are created based on a user’s device and need. Our process of auditing, UX review, user experience mapping, system design, build and support ensures you have a successful website now and into the future.

Workshopping & Scoping

First step in any eBusiness challenge to clearly define the business needs that the solution will replace. Objectives, Technology and Budgets are set to clearly define the scope and expectations. 

User mapping and UX Wire framing

We wireframe the solution users’ behaviour, by way of  interactive user journeys which provide the best paths and user experience to achive their goals for both desktop and mobile.  The wireframe are presented in an interactive presentation for precise user experiences.

UI Design and prototyping

Our approach in the User Interface is ‘best practice’ design.  A simplied, streamlined UI ensures users can interact with your solution with minimal confusion and maximum speed.  An interactive online UI per device type is presented for review and approvals.

3rd Party System Integration

Using custom API or 3rd party intemediatories we can link your solution to your website, finance system or other licensed solution.

Custom solutions on leading platforms

We manage the development of business solutions built on world leading systems such as WordPress, Shopify, Microsoft 365, Sales Force, Campaign Monitor etc…

Online Digital Marketing

A very important aspect of your website strategy is marketing. No matter how fantastic your site is designed or functions. It won’t achieve results unless you drive traffic to it.

Online Marketing Strategy/Reporting

From promoting services to a new product launch, we can help you scope and discover the best mix of digital marketing opportunies to ensure success.  Plus monthly reporting ensures activities are achieving benchmarks and also uncovering new opportunities to leverage.

Search Engine Optimisation (SEO)

Why have a website when it can’t be found.  Beyond standard SEO content and technology plugins.  We offer monthly trend reporting and keyword analysis to optimise your website’s performance against the competition.

Search Engine Marketing (SEM)

When SEO is not enough.  A paid search engine marketing program can ensure that your product, service or brand is leading the search results in any country you wish to target.

Social Media Marketing

You don’t need to be social to tap into the power of social media advertising.  Social Markeitng is a great way to promote your campaign and generate leads and discussion.

eMail Marketing (eDM)

eMail is still one of the best ways to communicate with your customers.  Tailor your marketing for repeat purchase or engagement through custom designed engaging eDMs.  We offer eDM design for Microsoft CRM, Salesforce Pardot, Campaign Monitor, Mail Chimp etc… 

Integrated Marketing

Why limit yourself to online marketing?  Our Creative Comms department have many years in print direct marketing.  Talk to us about integrated Marketing.

WordPress Training, Hosting & Support

Have a wordpress site and no one in-house to take care of it?  We can train your key staff and provide tailored documentaion on how to look after the day-to-day content updates.   We offer Secure TSL hosting optimised for WordPress, scheduled website servicing and security patches with 24/7 monitoring and threat management.

Wordpress Training

We’ll train your key inhouse staff, on-site or virtually on the day-to-day updates to your WordPress website.  Plus ongoing support when you need it.

Website Monitoring, Maintenance & Support

Keep your site safe, secure ad up-to-date.  Our SLA offers 24/7 monitoring, scheduled WordPress updates, < 24 hour cricital updates, 24/7 Security Firewall – scanning – threat management and website support.

Managed WordPress Hosting

2 worpress hosting packages are available.

  • Shared Hosting on our secure cloud server
  • Your own dedicated Google cloud server

Both are equiped with Free SSL (SSL with insurance available on request) 

Monthly Insight Reports

Tailored reports leveraging Google Data Studio can be developed from website and 3rd party systems and sent out monthly.

“It was clear from our earliest discussions that Markus not only seriously knew his stuff when it came to the art of web design and development, but also in adjacent disciplines like SEO and analytics. This meant he took a holistic approach to the project and ensured our new website not only looked great and worked as intended, but that we were set up for success when it came time to send it out to the world.”

DONNA SOUTH, NATIONAL MEMBER MEMBERSHIP & MARKETING

Want to discuss a project? Get in touch